Antonique Koning

Senior Financial Sector Specialist

Antonique Koning leads CGAP’s work on Women’s Economic Empowerment through financial inclusion and manages the Access to Insurance Initiative (A2ii) convened by CGAP. She has more than 25 years of experience working on inclusive finance and has expertise in gender norms affecting women’s financial inclusion, young women’s financial inclusion, responsible finance and customer centricity.  Antonique also led CGAP’s work on customer outcomes-based approaches to consumer protection regulation and supervision, and  contributed to guidance on customer empowerment and employee and agent empowerment for CGAP’s Customer Centric Guide for which she authored a case study on Pioneer Microinsurance.  

Before joining CGAP in 2004, Antonique gained hands-on experience developing and implementing microcredit programs in El Salvador and working with savings banks globally. 

She has a Master’s degree in International Trade Management and Policy from the University of Birmingham, and a Master’s degree in Applied Economics from the Katholieke Universiteit Leuven. Antonique is based in Belgium, and speaks Spanish, French, and Dutch.

By Antonique Koning

Blog

Women in Rural and Agricultural Livelihoods Facing COVID-19

Women in rural and agricultural livelihoods have been disproportionately impacted by COVID-19. Here is what funders can do to help.
Blog

Financial Consumer Protection: 3 Steps to Better Customer Outcomes

Here are three steps that regulators can take to advance a customer outcomes-based approach to financial consumer protection.
Blog

Teller to Techie: Empowering All Employees to Act on Customer Insights

Sometimes the employees who don’t interact with customers have the greatest impact on the customer experience. Making it easier for all employees to act on customer insights can help companies grow while advancing financial inclusion.
Blog

Using a Gamified Solution to Incentivize Mobile Money Agents

Empowering mobile money agents to provide exceptional customer service can be challenging. In Indonesia, BTPN has an innovative solution that uses gamification.
Blog

Listening to the Voice of the Customer: Social Media and Beyond

Financial services providers can engage customers in new and exciting ways on social media, but call centers and other types of direct interaction still matter.